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Responsible business

We will always strive to do business in a way that respects people and the planet. 

We rely on the environment and the hard work of thousands of people in our supply chain to deliver our products and services to our customers. We are committed to communicating our performance in a transparent way, setting standards to ensure our suppliers operate responsibly and with integrity and making sure that the people who work with us are always treated fairly and with respect. 

We consider governance as an essential part of the way we deliver our Responsible Sourcing Programme. Our governance structure applies to our overarching sustainable supply strategy and is ultimately accountable for its delivery, from the implementation of our animal welfare policies, through to palm oil and cotton. 


Understanding the importance policies play in creating clear minimum standards for our stakeholders is critical to levelling the standard across Whitbread. These policies hold our stakeholders accountable and allow us to continually improve our minimum standards and take our teams and suppliers on this journey with us.  

We have a code of conduct across all our stakeholders, anti-corruption and anti-bribery are non-negotiables, and are the foundations for acting responsibly. We also have a large amount of robust policies for our suppliers, our guests and our teams, covering areas such as responsible sourcing, animal welfare, health and safety and whistleblowing policies, which can be found here.


Sustainalytics Read more

Sustainalytics ranks us as Medium Risk and notes our strong management of material ESG issues.

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Carbon Disclosure Project (CDP) Read more

CDP is a widely recognised standard that focuses on collating information on our commitment to reducing our impact on the environment. We currently score a B in the climate change and water, highlighting that we are managing our climate and water risk.


Morgan Stanley Capital International (MSCI) ESG Ratings Read more

In October 2022 we were awarded a AA rating from MSCI, which highlights us as a Leader in their ESG ratings. We are pleased to have retained this rating for the last five years.

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