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Training & development

Industry-leading training and development is a part of our culture. Supporting and giving opportunities to our team members allows us to secure a future pipeline of exceptional talent. 

1 m

digital learning courses taught in 2020

# 1

in UK Hospitality for apprenticeships

95 %

WTH of our apprenticeship programme in the year 2020


years voted as a top employer

We’ve always operated structured development programmes for our teams, helping advance the careers of our colleagues. We specialise in apprenticeship programmes, and were rated the number one provider in hospitality for our apprenticeship provision in 2020.

Training and development did not stop for the pandemic, with over one million digital courses completed by our teams in 2020. We were one of the very few hospitality employers that continued apprenticeship delivery during this period, welcoming over 350 team members on their apprenticeships in 2020.


Read some of our great examples of training and development below

Emma Cluett

Meet Emma Cluett, General Manager for Premier Inn Read more

“I started working for Whitbread as a General Manager for Premier Inn in 2008. I had just had my first child and wanted to work for a business where I could build my future career.

Over time, my career progressed, initially in Norfolk as a multi-site manager , then running the East London area, before opening the Premier Inn at London St Pancras in 2014. After that I had the bug for new openings, and I joined the Estates Scotland Development team. I worked in this fantastic team for five years opening hotels from the highlands of to Cornwall.

I think I’ve seen nearly everywhere in the UK now with my hard hat and high-viz jacket on and I’ve been involved in some great local initiatives supporting great communities with Force for Good initiatives – I have more litter pickers in my cupboard under the stairs than your average person!”

Emma Cluett

Training 1

Championing the employment of underrepresented groups Read more

At Whitbread we are committed to championing the employment of underrepresented groups.

This means making sure that everyone has an opportunity to work with us, no matter who they are or where they’re from. Derwen and Hereward College’s work with young people with learning difficulties and disabilities. They provide inspirational learning, development and care to enable the achievement of aspirations which transform lives. Focusing on employability through the teaching of vocational skills, it helps with the development of independent living and social competences.

Working alongside our supplier Novus Property Solutions, we funded and built two Premier Inn training centres complete with a reception, bedrooms and laundry room on site. These centres provide our industry standard training for the students, helping support internships and work placements, which in some cases goes on to become full time employment.

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