Training & development
Industry-leading training and development is a part of our culture. Supporting and giving opportunities to our team members allows us to secure a future pipeline of exceptional talent.
digital learning courses taught in 2020
in UK Hospitality for apprenticeships
WTH of our apprenticeship programme in the year 2020
years voted as a top employer
We’ve always operated structured development programmes for our teams, helping advance the careers of our colleagues. We specialise in apprenticeship programmes, and were rated the number one provider in hospitality for our apprenticeship provision in 2020.
Training and development did not stop for the pandemic, with over one million digital courses completed by our teams in 2020. We were one of the very few hospitality employers that continued apprenticeship delivery during this period, welcoming over 350 team members on their apprenticeships in 2020.
Read some of our great examples of training and development below
“I started working for Whitbread as a General Manager for Premier Inn in 2008.
I had just had my first child and wanted to work for a business where I could build my future career.
Over time, my career progressed, I think I’ve seen nearly everywhere in the UK now with my hard hat and high-viz jacket on and I’ve been involved in some great local initiatives supporting great communities with Force for Good initiatives – I have more litter pickers in my cupboard under the stairs than your average person!”
“I joined Whitbread in November 2009 after closing my small retail business after 10 years I needed to find a job.
A friend suggested I apply for a role in the Whitbread Contact Centre and I soon realised what a brilliant decision I’d made.
I got comfortable in an agent role and moved to the corporate bookings team. My career has gone full circle since 2009, I’m now a Guest Support Manager, I have four Team Managers reporting to me who manage teams of up to 20 Reservation Agents.
I love the noise and buzz of the call centre and the knowledge that no two days will ever be the same in such a fast-paced environment! Most of all I love to see people join us, perhaps like I did, not quite knowing what to expect, and going on to have great careers within Whitbread.”
“I joined Whitbread in 2009, when I was 19 and I very quickly realised what an amazing company Whitbread is to work for.
I will forever be grateful for the amount of support and opportunity that Whitbread has given me over the years, particularly early on in my career in helping me grow and develop both in knowledge and confidence to get where I am today.
I learned and developed over the years in various HR roles and in 2017 I took a more personal journey to becoming a mother. As I returned from maternity leave, my dream job of HR Business Partner for the Customer Contact Centre came up and I grabbed it with both hands.
My most rewarding achievement with Whitbread to date has definitely been going back into the Contact Centre as HR Business Partner and being able to bring all of my new skills and experience to the team and make a difference.”
Derwen and Hereward College Training Facilities
At Whitbread we are committed to championing the employment of underrepresented groups.
This means making sure that everyone has an opportunity to work with us, no matter who they are or where they’re from. Derwen and Hereward College work with young people with learning difficulties and disabilities. They provide inspirational learning, development and care to enable the achievement of aspirations which transform lives. Focusing on employability through the teaching of vocational skills, it helps with the development of independent living and social competences Working alongside our supplier Novus Property Solutions, we built two Premier Inn training centres complete with a reception, bedrooms and laundry room on site at both college’s. These centres provide our industry standard training for the students, helping support internships and work placements, which in some cases goes on to become full time employment.