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Team member wellbeing

Wellbeing is critical for our teams to feel happy and engaged at work, bringing the best service for our guests while feeling supported and cared for. Safeguarding this approach and enabling an environment that allows our teams to thrive is of paramount importance to us. We do this through regular communication on wellbeing, ensuring we have clear listening channels and providing the right support services to every employee. 

24 /7

anonymous support available for team members

12 years

voted as a top employer



We know how important and reassuring it can be to have someone in your business offering support. In 2019, we trained all our HR business partners to become mental health first aiders, helping to provide much needed support to teams when it matters most, in a safe and trusted environment.  


During the unsettling time of the COVID-19 pandemic, it ahas has never been more crucial to support our team’s wellbeing. In response to this new challenge, we have launched a strategic wellbeing communication programme. ‘Wellbeing Wednesday’ launched in 2020 and is part of a wider aim to ensure that teams always have easy access to support for every aspect of their wellbeing, as well as creating an environment that supports team members to discuss and share their experiences in a safe environment.

Alongside a varied and competitive range of benefits and discounts, we also work closely with Hospitality Action, our employee assistance partner. Hospitality Action provides free, anonymous, independent support and services to all our team members 365 days a year, 24 hours a day. This means that when times are extremely tough for any of our team members, they always have somewhere to turn.   

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Read more of our team member wellbeing stories here

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