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Team member wellbeing

Wellbeing is critical for our teams to feel happy and engaged at work, bringing the best service for our guests while feeling supported and cared for. Safeguarding this approach and enabling an environment that allows our teams to thrive is of paramount importance to us. We do this through regular communication on wellbeing, ensuring we have clear listening channels and providing the right support services to every employee. 

24 /7

anonymous support available for team members

11 years

voted as a top employer



We know how important and reassuring it can be to have someone in your business offering support. In 2019, we trained all our HR business partners to become mental health first aiders, helping to provide much needed support to teams when it matters most, in a safe and trusted environment.  


During the unsettling time of the COVID-19 pandemic, it ahas has never been more crucial to support our team’s wellbeing. In response to this new challenge, we have launched a strategic wellbeing communication programme. ‘Wellbeing Wednesday’ launched in 2020 and is part of a wider aim to ensure that teams always have easy access to support for every aspect of their wellbeing, as well as creating an environment that supports team members to discuss and share their experiences in a safe environment.

Alongside a varied and competitive range of benefits and discounts, we also work closely with Hospitality Action, our employee assistance partner. Hospitality Action provides free, anonymous, independent support and services to all our team members 365 days a year, 24 hours a day. This means that when times are extremely tough for any of our team members, they always have somewhere to turn.   

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Read more of our team member wellbeing stories here

Top Employer 2021 Logo 00000002 1

11th year running as Top Employer Read more

Whitbread has once again been recognised as a ‘Top Employer’ in the UK by the Top Employers Institute.

This marks an incredible 11 consecutive years of achieving this external accreditation. Only organisations considered to have the highest standards of excellence qualify as a Top Employer. The accreditation involves a detailed review of all our people practices across our Operations and Support Centres. These are carefully assessed and validated by the Top Employers Institute. We are absolutely delighted that our dedication to and from our teams, our guests and our suppliers can shine through in this accolade.

11th year running as Top Employer

Joey Worden

Joey Worden, Your Everest powered by wellbeing Read more

“At Whitbread we believe in consistently refreshing the focus on our wellbeing initiative, often whilst fundraising through our charity partnership with GOSH.

’My Everest’ is a project that combines the wellbeing of our teams with the abundant pride that we feel when fundraising. Over 300 team members across Whitbread decided that their ‘My Everest’ challenge would be to compete in the annual ’Race for the Kids’ event. In the October of the coronavirus pandemic, sadly we could not meet at Hyde Park as originally planned. However, we would not give up on our personal challenges and fundraising goals. We each completed the event local to our homes, covering the country in fundraising activity and raising a huge £30,000. I’m proud, that in a world that is currently filled with so many limitations; we as a workforce strive more ambitiously to be a ‘Force for Good’.”

Joey Worden
Your Everest powered by wellbeing

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