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Team member wellbeing

Wellbeing is critical for our teams to feel happy and engaged at work, bringing the best service for our guests while feeling supported and cared for. Safeguarding this approach and enabling an environment that allows our teams to thrive is of paramount importance to us.  

24 /7

anonymous support available for team members

13 years

voted as a top employer


Operations Directors are
Mental Health First Aiders

At Whitbread our strategy focuses on three main categories, physical, mental and financial wellbeing. We want to support our teams in having a balanced and healthy lifestyle and to ensure they have access to resources to help them in challenging times, whether that be through our network of mental health first aiders, or in access to advice and tools to support financial wellbeing. During Covid 19 we launched a strategic wellbeing communication programme ‘Wellbeing Wednesday’, this regular communication was part of a wider aim to ensure that teams have easy access to support for every aspect of their wellbeing, as well as creating an environment that supports team members to discuss and share their experiences in a safe environment.

Alongside a varied and competitive range of benefits and discounts, we also work closely with Hospitality Action, our employee assistance partner. Hospitality Action provides free, anonymous, independent support and services to all our team members 365 days a year, 24 hours a day. This means that when times are extremely tough for any of our team members, they always have somewhere to turn.   

We listen genuinely to our teams, ensuring their views help inform decision making. It is our intention to ensure that everyone within Whitbread feels listened to. Whether it is through taking part in a survey, a listening group, the Our Voice Employee Forum, or through regular conversations with their line manager – we know that we can learn a huge amount from each other and we make sure we take every opportunity to listen.

Read more of our team member wellbeing stories here

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