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Cookie policy

Whitbread (“Whitbread”, “we” or “us”) respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

Whitbread Group PLC is the controller of your personal data. Our address is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.  For any queries relating to data protection, please contact privacyofficer@whitbread.com

Why do we use cookies and similar technologies?

To make our website (including our mobile site) work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging.  Cookies and similar technologies can perform functions and personalise content.  

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionalityCookies support the website, for instance, some cookies help with site security, others help us improve the site.  Some cookies can personalise content. Each cookie performs a specific action.

 

For instance, cookies can send general information about how the site is used, which can be used for maintenance and improvement.  These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information.  They simply log numbers and provide grouped information about site navigation – this tells us if people can find what they want. 

 

Other cookies remember information from one page to another, so you don’t have to keep entering it.  These are called “session” cookies.  For example, ASP.Net is a session cookie which remembers your data from one page.

 

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies.  Persistent cookies can do things like remember preferences and adjust content to suit you.

What are first and third-party cookies?

Cookies can be set by different parties.  If the cookie comes from our site it is a first party cookie.  

If it comes from another site, such as our suppliers or business partners, it is a third-party cookie, specifically chosen by us to provide a service, such as a more personalised visit.  

Do I Have to Accept Cookies?

You may reject cookies, however the site functions will be affected.  Cookies help the site to work properly and personalise your experience. You’ll be able to browse the site without cookies, but preferences, certain features and some standard functionality will not work.  By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

If your browser accepts cookies, third parties may also use cookies, over which we have no control. These could be cookies which send targeted advertising and/ or analyse website use, for instance.

To reject or delete cookies, please see the “Managing Your Cookies” section below on how you can adjust your browser settings.

Consent

By browsing or using our site you agree that we can use (as described in this Policy) data collected by the cookies you allow.  If you do not agree, your browser settings can be set to reject cookies. See ”Managing Your Cookies” below for more information.

Managing Your Cookies

There are several ways to manage cookies. You can:

  1. set your browser to prevent cookies from being accepted.
  2. set some browsers to send you an alert when a website is trying to place a cookie on your browser.More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using. Most browsers will allow first party cookies to be set and third party cookies to be rejected.
  3. block cookies by activating the setting on your browser to refuse all or some cookies.However, if you use your browser settings to block all cookies including essential cookies, site access and features can be limited or not available.
  4. delete cookies stored in your browser by “clearing cookies”.This will only delete cookies already stored.It won’t prevent new ones being accepted unless you change the acceptance settings.Also, clearing your cookies on one browser of one device does not automatically clear them on another.You need to clear all browsers on all devices, independently.

More information about cookies and help with how to manage and delete cookies is available on external websites such as www.aboutcookies.org.  This link will open in a new window.  Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).  We are not responsible for the content of external websites. 

 

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit.  Information is kept from one page to another, so you don’t have to keep entering it.

Persistent cookies are on your browser and may last for a year or until you delete them.  They can personalise the site and remember information each time you visit.  We use them to see how people engage with our site.  It helps us change and develop the site and improve your experience of it.

What different types of cookies does the site use and what are they each for?

Different types of cookies do different things.  We use the following cookies on our site.

Strictly Necessary Cookies support our website’s operation.  They are essential when you move around our website and use its features. For example, they remember your details when you login.  This allows you to access your account. Without such cookies such services cannot be provided.

Analytical/Performance Cookies collect anonymous information on how people use the website, which helps us develop the site. We can see if people find things easily and improve site navigation.

Functionality Cookies remember you when you return to the site and choices you have made on previous visits to the site, such as searches and which country you’re from.  This allows us to personalise our content for you, such as enabling us to greet you by name and remember your preferences.

Targeting/Advertising Cookies collect information about your browsing habits such as pages you visit and links you follow.  This can be used to make our website more relevant to you.  We may also share this information with certain third-party business partners to provide you with offers more particular to your individual tastes.  These cookies are used to limit the number of times you see an advert and to measure the effectiveness of advertising campaigns.  They are usually placed by third party advertising networks.  They remember the websites you visit and that information may also be shared with other parties e.g. advertisers.

Cookie Name Purpose Notes
ASP.Net session cookie ASP.NET_SessionId This first party cookie identifies you for the duration of your visit. Information is remembered from page to page. This enables the site to function properly and means you don’t have to keep entering the same information. It assists with a smooth site experience.

More info is available at:
https://msdn.microsoft.com/en-us/library/ms178194.aspx
This is a strictly necessary cookie. It only lasts for your visit.
AWS Elastic Load Balancer Cookie AWSELB This third party cookie set by AWS, helps the site run smoothly and more quickly by remembering context, such as how you used the site before. It enables content to load more rapidly and expires after 24 hours. It is also known as a load balancer and it does not collect any personal information.

More information is available at:
http://docs.aws.amazon.com/ElasticLoadBalancing/latest/DeveloperGuide/elb-sticky-sessions.html

This is a strictly necessary cookie. It expires after 24 hours.
Tools related cookies incap_ses_714_1066259,
nlbi_1066259, visid_incap_1066259
These third party cookies help the site run smoothly and more quickly by remembering context, such as how you used the site before. These bring additional functionality to the site
Google Analytics Cookies and general description _ga,
_gat,
_gid

 

Google third party cookies collect anonymous information about how visitors use our site and app. This grouped data helps us improve the site and app. It may provide benchmarked data and broader market information as well.

The cookie also sends certain information to Google. This includes, for example, the web address of the page you're visiting and your IP address, which will be assigned a code, to make it anonymous but distinguished by the code. Google may also set cookies on your browser or read cookies that are already there. Google may use the information to maintain and protect the Analytics service.

More info is available at:
https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

You may opt-out of Google analytics directly by using a plug-in from Google:

https://tools.google.com/dlpage/gaoptout

Using this plug in will opt you out of all the Google cookies below.

Cookie Consent Status _cookieConsent This cookie remembers that the customer has accepted the cookie consent banner. It’s stored in the user's browser for one year and means you don’t see the banner again. We don’t receive any information from it. This strictly necessary cookie lasts for 1 year.