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About us

Introducing Whitbread

Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table and Bar + Block.

Whitbread employs over 35,000 people in over 1,200 Premier Inn hotels and restaurants across the UK, serving over five million customers every month. Premier Inn currently operates one hotel in Frankfurt with plans to grow the brand to over 30 hotels in Germany by 2020/21.

How our business operates

Premier Inn and restaurants

Premier Inn is the UK’s leading hotel business, with over 785 hotels and more than 72,000 rooms across the UK. Our unique joint site model means that more than half of our hotels are located alongside our own restaurant brands.

We also have hotels in the Middle East, and Germany, with more hotels in the pipeline.

How we create value

We create value for all our stakeholders through our Customer Heartbeat model. The model’s foundation is the Customer Heartbeat schematic — Winning Teams, Customer Heartbeat, Profitable Growth, Force for Good and Everyday Efficiency.

Winning Teams, Customer Heartbeat, Profitable Growth, Force for Good and Everyday Efficiency

Code of conduct

Foreword from Alison Brittain

Our reputation is fundamental to our long term success. It gives our customers, our people, our partners and suppliers, our investors, and the communities that we serve, the trust to do business with us. Trust is hard to win, but easy to lose.

Our Code of Conduct gives us a clear framework to help us make the right decisions. It spells out the standards we set for ourselves and explains how we can achieve them.

Whitbread Plc is one of the UK’s oldest and most successful businesses, with a reputation for being a great place to work and a force for good in the communities where we operate. Everyone that works here has a part to play in upholding and protecting this reputation.

Alison Brittain
Chief Executive

Click here to read Code of Conduct 2018

Our stories

A place where everyone can reach their potential - no barriers to entry, no limits to ambition

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