Sustainability

Industry leading training and development

We will have industry leading training and development schemes

At Whitbread, we firmly believe that there should be no barriers to entry and no limits to ambition. Through our apprenticeship and management development programmes we support people to find and develop their hospitality careers so that everyone can be their best, aiming to promote internal succession above external recruitment. We are delighted that there are already numerous examples in our business where our team members have grown from a Receptionist or Kitchen Team Member, to running their own hotel, or restaurant, and it doesn’t stop there. We will also be bold about broadening career opportunities, supporting cross functional and meaningful career development.

Through our apprenticeship programmes we will support people to find and develop their hospitality careers

Every year, hundreds of our team gain nationally recognised apprenticeship qualifications and so far, we have supported almost 5000 people to achieve qualifications they wouldn’t have had the chance to complete by themselves. We are proud partners of our apprenticeship provider, Lifetime Training, and offer an extensive range of qualifications covering all areas and levels. As our partnership strengthens, we are developing the capability to employ apprentices directly because we believe an apprenticeship offers a fantastic opportunity for those looking for an alternative to further education, people wanting to retrain for a new career and an exciting opportunity for those wanting to develop their existing skills.

We aim to promote internal succession above external recruitment and will support our teams in this endeavour

Through our skills matrix we equip everyone with the knowledge, skills and behaviours they need to feel confident, do a brilliant job and develop towards their next role. We love to spot talent and in addition to our skills matrix and apprenticeship programmes, we invest in supporting and developing our next generation of managers and leaders with our internal management development programmes, helping hundreds of people to progress into their next role every year.

We will be bold about broadening career opportunities, supporting cross functional and meaningful career development

We also unlock wider opportunities through the training we make available so that people can build a rewarding career with us and continue to give great experiences to the millions of guests who stay and eat with us every year. Getting off to a great start is vital for everyone who joins our business, no matter when or where they join, and we offer a comprehensive induction to ensure everyone is set up for success in any role they are joining us to do in any of our sites and support offices. All our team members and managers can access the training they need to be proficient in role and to become an expert in their own, or another area. We also do further focused development in certain areas, such as food and beverage, where we are proud of our specialist F&B Skills Academies who welcome thousands of team members every year to take part in food preparation and cooking skills training to support their development.

Diversity and Inclusion

Opportunity targets and results

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