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News & Press Releases

Costa Pay Increases Ahead of National Living Wage

30 september 2015

September 30th 2015: Costa, part of Whitbread Plc, announces that it will increase the pay of its 12,500 baristas from 1st October.   From tomorrow Costa baristas will earn a minimum of £7.40 an hour, once they have completed their initial training (baristas who are in training will start on £7.20 an hour). Baristas in London will earn a minimum of £8.20 an hour rising to over £9.

These new rates will apply to all Costa team members including those under 25 years old and will mean that the pay of a barista in Costa is in excess of the National Living Wage some six months before its introduction in April 2016.

Chris Rogers, Managing Director of Costa said "Our baristas are the heart and soul of our business and make Costa the successful company it is today.  We have been working on introducing new rates of pay and progression scales for some time now and today's announcement represents a significant investment in our teams.  We wrote to every single barista in September to let them know about our plans and the response has been very positive.

 "We have chosen to pay the same rates to everyone as we strongly believe that if two people are making the same contribution they should receive the same pay and that it should be linked to training and skills levels, not age.

 “At Costa we believe there are no barriers to entry and no limits to progress.  We are committed to investing in our people through pay, training, apprenticeships, job creation and career opportunities and we’re proud to be leading the way in our sector.  Costa is a true British success story and we are, of course, delighted to share this success with our baristas.”

Costa is on track to deliver 200 apprenticeship placements, complete the training of almost 3,000 baristas and create around 1,500 new jobs this year. Investing over £3 million per annum in training, Costa provides life long education and employment opportunities for those in the hospitality sector.

These changes will be implemented across Costa owned stores from 1st October 2015. 


For more information please contact:

Anna Glover, Whitbread PLC                                               +44 (0) 7768 917 651

David Allchurch/Will Smith, Tulchan Communications             +44 (0) 207 353 4200


About Costa

Costa is the UK’s favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland" by Allegra Strategies for five years running (2010, 2011, 2012, 2013 & November 2014).

Winner of “Best Branded Coffee Chain in Europe” Allegra Strategies 2010, 2011, 2012, 2013 and 2014.

With over 2,000 coffee shops in the UK and more than 1,100 overseas, Costa is the fastest growing coffee shop business in the UK and the second largest coffee shop operator in the world.  Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa has become the UK’s favourite coffee shop chain and diversified into both the at-home and gourmet self-serve markets.

Costa employs over 20,000 people and is creating around 1,500 jobs this year and over 4,500 jobs in the next three years in the UK. We continue to be part of the Sunday Times Best Companies To Work For list.

Costa is committed to looking after coffee-growers. That's why we've established The Costa Foundation, a registered charity. The Costa Foundation's aims are to relieve poverty, advance education and the health and environment of coffee-growing communities around the world. So far, The Costa Foundation has funded the building of 47 schools and improved the social and economic welfare of coffee-growing communities.

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