We have built two of the UK’s most successful hospitality brands, Premier Inn and Costa, through consistent operational excellence and providing a great customer experience. Our 50,000 team members deliver outstanding service to more than 28 million customers every month across our hotels, coffee shops and restaurants.
WE CREATE VALUE FOR ALL OUR STAKEHOLDERS
We create value for all our stakeholders through our Customer Heartbeat model. The model’s foundation is the Customer Heartbeat schematic — Winning Teams, Customer Heartbeat, Profitable Growth, Force for Good and Everyday Efficiency.
Find out more about how we create value
WE HAVE A STRATEGY FOR LONG-TERM GROWTH
Our strategy is to provide sustainable long-term value for our shareholders by growing our successful Premier Inn and Costa brands, whilst delivering a good return on capital.
Find out more about our strategy and strategic priorities
WE HAVE A DISCIPLINED APPROACH TO CAPITAL MANAGEMENT
The performance of the Group is monitored internally using a variety of statutory measures such as total revenue and profit before tax and alternative performance measures (APMs) such as underlying profit before tax, like for like sales and return on capital.
Find out more about our financial performance over the last year
WE ARE COMMITTED TO DOING BUSINESS RESPONSIBLY AND SUSTAINABLY
We have ambitious targets for 2020, covering job creation and work experience, supply chain, sugar reduction, carbon and water reduction and recycling.
Find out more about how we are performing as a sustainable business
Maintaining high standards of corporate governance is vital to supporting our financial performance. By understanding and responding to risks we can make informed decisions that strengthen our capacity to build value.
Find out more about how we manage risk within the business