Whitbread

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PRIVACY POLICY

GENERAL

Whitbread PLC (Whitbread, we or us) respects the right to privacy of every individual who visits our website (www.whitbread.co.uk - the Website). This Privacy Policy explains how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you.

What personal information do we collect and how we will use it?

We, or our third party service providers, may collect the following information about you:

When you contact us using the "Contact Us" form on the Website, we collect your name, email address and any comments that you provide. This information is used by us to respond to your comments.

When you register with us through the “Register for updates” form on the Website, your name and email address are collected. This information is used from time to time to provide you with news, offers, promotions and updates regarding Whitbread and its group companies according to the preferences you state on the “Register for updates” form (and your subsequent instructions to us regarding such preferences).

Details you provide us with in connection with recruitment opportunities through the ‘Careers & Jobs’ section of the Website (including through applications for particular positions, or through the “Update My Details” page) will be held by our service providers and processed in connection with recruitment. We will use this information (such as your name, contact details and information relating to your experience) in order to process any applications you make for jobs with Whitbread and to contact you in respect of your application.

If you agree, your name, address, email address and employer details may be collected through the “email alerts” page of the ‘investors’ section of the Website. This information will be used so that we and other Whitbread group companies and brands (including Beefeater, Brewers Fayre and Table Table restaurants; Premier Inn and Costa) can keep you informed of investment news and information about Whitbread together with information concerning products and services which we feel may be of interest to you. We will carry out these activities in accordance with the preferences you state when registering (and your subsequent instructions to us regarding such preferences).

When you visit the Website, we log the IP address of the machine you are using, and process information regarding your activity on the Website. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other. We collect this information using cookies (see below).

Third parties

We may disclose your personal information to other companies in the Whitbread group and to service providers and agents for the purposes of providing services to you.

If you agree we may also share your personal information with other companies in the Whitbread group so they may provide you with news, offers, promotions and updates.

Certain services available through the Website are provided by third parties, and those third parties may process your personal information in the performance of their services. Information you provide through the ‘Investors’ section of the Website will be collected and processed by investment information providers, including Hemscott Group Limited (company number 03891128) or their successor in connection with the fulfillment of your request.  Information you provide through the ‘Careers & Jobs’ section of the Website will be collected and processed by human resources service providers. If personal information is processed on our behalf by third parties, we will ensure that they keep your information secure and in compliance with the Data Protection Act 1998.

In addition, we may disclose your information to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Cookies

A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our site. Cookies remain valid across visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our site.

We may use analytics programmes (for example Google Analytics/Omniture) to log and analyse the information collected by cookies.  This information, together with similar information from other users, helps us to:

Compile anonymous statistics around how our site is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our site);

  • Speed up your searches; and
  • Recognise you when you return to our site.

This may involve sending your data between different countries, including countries outside the European Economic Area.

For more information about cookies, please visit www.allaboutcookies.org or refer to the documentation provided with your web browser software.

You can set your browser not to accept cookies and www.allaboutcookies.org tells you how to remove cookies from your browser. However please note that certain features of our site require cookies in order to function.

Security

Whitbread takes the security of any personal information we hold very seriously.

Our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.

Direct Marketing

From time to time we may use your registration details to provide you with additional information about Whitbread and products and services which we feel may be of interest to you.

If you have agreed to receive marketing communications you may opt out or change your marketing preferences at any time by Contacting Us.

Access to and amending your personal information

You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at the following address or email the Whitbread Customer Contact Centre. We may make a small charge for this service.

Whitbread Customer Contact Centre, Oakley House, Oakley Road, Luton. LU4 9HQ.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us using the above contact details.

Other Websites

This Website contains links to other websites. This Privacy Policy only applies to this Website so when you link to other sites you should read their privacy policies.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated on6 December 2010.

Contact Us

If you require further information or have any questions regarding this Privacy Policy, then please email: Whitbread Customer Contact Centre, telephone us on 01582 424200 or write to us at the above address.

Further Information

This website is operated by Whitbread Plc (a company registered in England with number 04120344 and VAT number 243292864), whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Befordshire, LU5 5XE. Whitbread PLC is a member of the Whitbread group of companies.

If you have any questions about our privacy statement please contact our Corporate Affairs team by emailing corp.comms@whitbread.com