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Our Partners

We work with government, world-class institutions, professional experts, commercial organisations and innovative businesses across all three pillars of our corporate responsibility programme. Working in collaboration with all of these groups, we focus on driving Whitbread forward as one of the UK’s leading sustainable businesses using cutting-edge technology within the hospitality sector.

All Party Parliamentary Climate Change Group (APPCCG)

Set up six years ago, the 250 members include MPs, businesses, NGOs, academic institutions and government agencies. Whitbread contributes to debates and promotes business activities mitigating climate change.

Associate Parliamentary Corporate Responsibility Group (APCRG)

Whitbread works with the members of the APCRG. The working aim is to promote debate and understanding of corporate responsibility in the community, environment, marketplace and workplace.


Glastonbury Premier Inn Fuel Cell Project: Fuel cell technology works by extracting hydrogen from the natural gas supply and converting it into heat, water and steam which can then be used to produce heat and electricity. It’s believed the process is almost 96% efficient. 


We partner with the UK's leading independent contract catering services provider to sustainably source fresh, seasonal and local produce to meet our commitment to source from local suppliers and in turn reduce road miles whilst supporting local communities.

Believe in Young People (BIYP)

The BIYP charity connects employers to their future workforce. Their programme for Employers sets up local school visits, hosts community days to share insight and hands on experience, run workshops to improve employability skills and screen students to help them match closely with employers. BIYP work closely with teachers to deliver lesson plans, offer structured work placements and a streamlined measurement of student destinations and evaluation. Whitbread is a Trustee and Board member.

Big Hospitality Conversation Campaign (BHC)

The BHC is a nationwide initiative led by the BHA in partnership with Springboard, Believe in Young People, Department of Work and Pensions and NAS. It brings together influential industry leaders from the top hospitality businesses with young people to stimulate a meaningful dialogue about work experience and apprenticeships.  Whitbread is a leading Employer who is managing this campaign.

British Hospitality Association (BHA)

The BHA is a private sector forum for the UK’s 6th largest contributor to export earnings and the 4th largest employer with 10% of the UK workforce employed in our sector. The BHA presents a clear message to Government about the Tourism Economy. Whitbread works closely with the BHA on a number of campaigns of which the Big Hospitality Conversation is the most significant.

Business in the Community (BITC)

The BITC is the Prince of Wales’ Responsible Business Network, Employer members of the Leadership and Talent Forum work together to tackle a wide range of issues that are essential to building a fairer society and a more sustainable future. Whitbread sits on the Leadership and Talent Forum which sets the strategy for the Work skills Advisory Group and Generation Talent to implement.  The BITC provide a range of Employer created services, practical guidance and creative solutions that help businesses to review, improve, measure and report on their responsible business initiatives.  In 2014 we were awarded 2.5 stars, a positive rating of over 84% and in 2013 we received the BITC Big Tick Award for Climate Change & Sustainability. The BITC Responsible Business Awards recognise and celebrate the best examples of businesses transforming their communities, and themselves, to create a more sustainable future. Submissions for awards are judged by a panel of independent, experienced practitioners, and the process is assured by Arthur D Little. http://www.bitc.org.uk/

Carbon Disclosure Project (CDP)

A UK based organisation that works with investors and corporations to disclose the greenhouse gas emissions of the world’s largest major corporations. The CDP represents 655 institutional investors, with a combined $78 trillion under management. Whitbread scored a high 75 points in 2014, achieving a B grade submission for the Carbon Disclosure Project. https://www.cdp.net

Carbon Statement

Carbon Statement works with companies in the hospitality sector to design and implement programmes to reduce consumption on energy, water and waste and improve profitability. They established the Hospitality Carbon Reduction Forum, of which Whitbread are founding members.

Carbon Trust

World-leading organisation helping business, government and public sector accelerate the move to a sustainable, low carbon economy through carbon reduction, energy-saving strategies and commercialising low carbon technologies. Whitbread has been working with the Carbon Trust since 2006 when we embarked on the Low Carbon Building Accelerator initiative. Together we identified energy-efficient measures in a typical Beefeater building to apply across the Whitbread estate during refurbishment (‘refurb’). A highly successful long-term relationship has developed, enabling Whitbread to take the lead in sustainability in the hospitality sector. Whitbread is the first UK business - one of only three globally - to be certified by The Carbon Trust for our efforts in carbon , water and waste management by achieving the Carbon, Water, and Waste Triple Standard  Award in 2013/14.

Chartered Institute of Building Services (CIBSE)

Whitbread Hotels and Restaurants (WHR) are previous winners of the CIBSE Awards for Building Excellence to celebrate the best in sustainable property development. The WHR team carried off the Client of the Year Award for ‘outstanding client initiatives to improve the performance of existing buildings’ as well as ‘delivering high class performance in new or refurbished buildings’. CIBSE judges were impressed by Whitbread’s comprehensive sustainability programme and evidence of real carbon savings at hotel and restaurant sites across the country. http://www.cibse.org/

Close the Door Campaign

This campaign works to stop shops wasting energy by ensuring their doors closed while using heating or air-conditioning. A business-friendly, non-profit organisation founded in Cambridge, the campaign has over 500 shops major retail brands of all sizes signed up, including Costa. http://www.closethedoor.org.uk/

Creative Learning Partners (CLP)

CLP are a new work- based national training provider specializing in the delivery of Functional Skills which are a core component of all Apprenticeships. CLP use a blended learning approach which links technology with field based Learning Support Partners. CLP is Whitbread’s partner to deliver English, maths and ICT to our Apprentices.

Department of Energy and Climate Change (DECC)

DECC has calculated that commercial energy costs have more than doubled in the last decade and the trend may continue.  Along with technological solutions, reducing these bottom-line costs requires a concerted effort to train employees in how to most efficiently manage energy in the workplace. The Whitbread Corporate Responsibility team supports energy resource efficiency across energy, water and waste, beyond 

European Electrical Products Certification Association (EEPCA)

This organisation holds the permanent secretariat for all major European Certification Schemes for low voltage electro-technical equipment. http://www.eepca.eu/

Energy Managers Association (EMA)

The EMA is a trade body that was set up in 2013 to act as a voice of the energy management profession, with the aim of establishing best practice in energy management and putting it at the heart of British business. Whitbread actively support the EMA.  http://www.theema.org.uk/

Fairtrade Foundation

Baxter Storey is registered with the Fairtrade Foundation as a distributor of Fairtrade products throughout its catering business. Fairtrade does what it says on the label, it guarantees a better deal to producers in the developing world, giving a stable market price which covers their production costs, along with a premium that their organisation will be able to reinvest either in the business or social and environmental schemes among the wider community. http://www.fairtrade.org.uk/

The Forest Stewardship Council (FSC)

An international, non-government organisation dedicated to promoting responsible management of the world’s forests. The FSC coordinates a forest certification system with two key components: Forest Management and Chain of Custody certification. The ‘tick tree’ logo is used on products to indicate they’ve been certified and that buying them is not destroying the world’s forestshttp://www.fsc-uk.org/


Whitbread is listed in the FTSE4GOOD Index, which measures the performance of companies meeting globally recognised corporate responsibility standards.http://www.ftse.co.uk/Indices/FTSE4Good_Index_Series/. The index focuses on how companies measure, report, and verifies their carbon footprint, their existing and planned strategies for reducing emissions, their actual carbon reductions and their work to engage stakeholders about their climate change programmes.

Future High Streets Forum

Helps develop practical policies to enable town centres to adapt and change. The forum brings together local leaders, associations and academics to meet with business leaders in retail, property, hospitality, leisure, food and services sectors. Led by Brandon Lewis, MP and chaired by Jason Cotta, Managing Director of Costa UK Retail. Other organisations represented include British Property Federation (BPF), British Council of Shopping Centres (BCSC), National Market Traders Federation (NMTF), and Local Government Association (LGA). Leading retailers represented include Boots, Tesco and John Lewis Partnership. www.gov.uk/government/policy-advisory-groups

Global Reporting Initiative (GRI)

Promotes sustainability reporting as a way for companies and organisations to contribute to sustainable development.​ A sustainability report is how an organisation reports information about their economic, environmental, social and governance performance. More than 4,000 organisations from 60 countries use the guidelines. Whitbread has been recognised for our rigorous energy analysis and auditing achieving standards with GRI assurances.https://www.globalreporting.org

Hospitality Carbon Reduction Forum

Whitbread is a founding member of the Hospitality Carbon Reduction Forum which was established by Carbon Statement.  The purpose of the forum is to share best practice of the behavioural and structural changes needed to reduce emissions and costs across energy, waste and water and to understand the key issues in implementing change programmes to reduce emissions. The Hospitality Carbon Reduction Forum produces an annual performance benchmark for businesses within the hospitality sector. The group represents over 80% of the UK’s branded restaurant chains.

The Forum published a report suggesting that introduction of backhauling schemes and the development of a new anaerobic digestion (AD) plant, specifically for the hospitality sector, could help save 30% of waste management costs a year and reduce food waste to landfill by 50%.


One of the world's largest packaging companies based in Finland, Huhtmaki manufactures resource-efficient packaging that improves the environmental life cycle performance of packaged food. This is a fundamental principle for when we develop packaging. We are working with our customers to reduce the weight of several packaging solutions leading to a lower environmental impact.

I Can Qualify (ICQ)

ICQ is an Ofqual accredited Awarding Organisation who also provide a funding data management system and a learner management system. ICQ provide a web-based fully integrated registration, awarding, funding and learning system on iLearner. Whitbread uses this system to manage our Apprenticeship programme with 900 employees currently in learning.

Inenco & Utilyx

We work with a number of integrated energy solution consultancies to review competitor renewable energy options and strategies within the hospitality sector. We have gained a view of our options for generating and using our own renewable energy and the level of investment needed. We looked at a balanced renewable energy mix including solar panels, ground source heat pumps, rural wind farms and anaerobic digesters. We are currently assessing the financial impacts of green tariffs, Power Purchase Agreements and renewable-based carbon offsets.

International Tourism Partnership (ITP)

Brings together the world’s leading international hotel companies to provide a voice for environmental and social responsibility in the industry. Whitbread joined the International Tourism Partnership (ITP) in 2010, supporting the development and launch of the first Hotel Carbon Measurement Initiative (HCMI) tool that allows members to calculate and communicate the carbon footprint of hotel stays consistently and publicly. Over 15,000 hotels around the world have adopted the HCMI approach which focuses on demonstrating the good business case for environmental and social responsibility within the industry. http://www.tourismpartnership.org/

Kuehne + Nagel

With proven end-to-end supply chain expertise, and dedicated industry specialists, the company fully understands what drives different sectors and has an innovative special service division dedicated to hotel logistics and time critical supply chain challenges in the hospitality sector.

Linking Environment and Farming (LEAF)

The leading organisation promoting sustainable food and farming. LEAF recognises that farmers produce good food, with care, and to high environmental standards and this is identified by the LEAF Margue logo. http://www.leafuk.org/

National Apprenticeship Service (NAS)

NAS is responsible for advertising apprenticeships by working closely with employers who are offering programmes and for raising the profile of apprenticeships across England. Whitbread is an Ambassador for the NAS and speaks regularly at events and meetings to drive awareness and best practice. 


A leading assessment, verification and certification body that help improve performance in quality, environment and health and safety management. NQA is a trading name of Ascertiva Group Ltd, a wholly owned subsidiary of The Electrical Safety Council.  It was established in 1988 and now has more than 40 full-time assessors and over 100 associates based around the UK and the rest of the world. NQA certifies to ISO 50001:2011 The International Standard for Energy Management ISO 50001 that provides a robust framework for optimizing energy efficiency in public and private sector organisations.

On-package Recycling Label (OPRL) UK

Launched by the British Retail Consortium (BRC) with support from WRAP, the On-Pack Recycling Label scheme is administered through a not-for-profit company called OPRL Ltd. WRAP provides technical services to the scheme including a complementary advisory service and reports for member companies. The OPRL label takes account of packaging components (tray, carton, sleeve, and film), material types (card, paper, foil, plastic) and recyclability status. Recyclability is defined by the proportion of local authorities offering recycling services for that material and component. http://www.onpackrecyclinglabel.org.uk/

Paper Cup recycling Group

The PCRRG is made up of organisations forming the various parts of the paper cup supply chain, in the UK and Europe and or with an interest in achieving the Group’s objectives. By being a formal member of the PCRRG, organisations will help to continue the important work of encouraging and looking at improving recycling and diversion of paper cups.
The PCRRG was originally set up as a special interest group and the development of this group into a formal membership organisation, in 2014, marks another step in the industry’s response to supporting the current activity in the market. This move will help the group to identify new opportunities and innovative projects to capture used paper cups for use back in the supply chain. The 15 founding members are Costa Coffee, Huhtamaki, Benders Paper Cups, Caffè Nero, First Mile, Grundon Waste Management, James Cropper PLC, Mars Drinks, Maxabel International, Mondelez International, Nestlé Professional, Seda Group, Selecta UK, Solo Cup Europe & StoraEnso.

People 1st

The People 1st vision is to inspire skills and people development in customer facing industries. Services include research and policy, recruitment, talent management, Apprenticeships, training services and accreditation.  Whitbread is a Board member and active in many ongoing projects to raise the profile of the sector. 

Pilio Ltd

Pilio designs energy analytic software, agile energy data collection and tailored energy saving programmes for businesses and households to use energy intelligently. We use them to analyse Premier Inn hotels and restaurants’ energy consumption in relationship to weather, rooms and meals sold. We automatically analyse half-hourly electricity and gas meter data at each site together with weekly local weather data, monthly room and meals sold data.

The Prince’s Mayday Network

Convened by Business in the Community, the network is a collaboration of businesses at all stages on the low carbon journey: some leading, some just starting out. http://www.maydaynetwork.com/

The Princes Trust

The Princes Trust is a youth charity set up by the Princes of Wales to support 13 to 30 year olds who are unemployed or struggling at school and at risk of exclusion. Whitbread created the Get into Hospitality and Get into Coffee pre-employment training programmes and has worked closely with the Trust for years.

The Prince of Wales Communiqué

Whitbread are signatories to the Prince of Wales Communiqué – a statement which was issued to global governments by leaders of 185 responsible companies from around the world. It demonstrates our commitment to mitigate carbon emissions and to take real action to address climate change. It places the Whitbread company brand name amongst the world’s leading sustainable companies.

Programme for the Endorsement of Forest (PEFC)

): An international non-profit, non-governmental organisation dedicated to promoting Sustainable Forest Management (SFM) through independent third-party certification. PEFC UK was established in 2000. PEFC International is the umbrella organisation that endorses national forest certification systems developed through multi-stakeholder processes and tailored to local priorities and conditions. PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards. Customers and consumers are able to identify products from sustainably managed forests with the PEFC eco-label. http://www.pefc.co.uk/


Whitbread has partnered with Quintex kitchen energy management experts to install the Cheetah™ demand controlled ventilation (DCV) system into over 450 Whitbread sites across its Premier Inn and Beefeater property estate offering considerable energy savings. Whitbread is now achieving huge annual average energy savings.

Rainforest Alliance

The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods. Costa Coffee is one of only 3 international Companies to use 100% rainforest Alliance certified beans in our Coffee helping to ensure we responsibly mange the impact of our coffee on the environment.

Simply Cups

Simply Cups is the UK’s only dedicated paper cup collection and recycling service. It provides paper cup manufacturers, organisations operating in the supply chain as well as beverage and hospitality outlets with a cost-efficient collection and recycling service that will reduce their operating costs and improve their environmental credentials.

Skills Funding Agency and the Large Companies Unit (SFA/LCU)

The SFA fund skills training for further education in England, supporting over 1,000 colleges, private training organizations and employers with more than £4 billion funding each year. The SFA is an executive agency sponsored by the Department for Business, Innovation and Skills. The SFA run the National Apprenticeship Service and is a co-financing organization for the European Social Fund (ESF) which invests in jobs and skills. Whitbread has a direct contract to deliver adult skills training in the workplace through Apprenticeships. The Large Companies Unit manages this contract with Whitbread.


Springboard is a charity focused on Hospitality, Leisure and Tourism helping young people to reach their potential, nurturing unemployed into work and helping to alleviate poverty by supporting disadvantaged and underprivileged people into sustainable employment. Whitbread is a Trustee. 

Technology Strategy Board (TSB)

The UK's innovation agency that supports business in bringing innovative products and services to market more quickly and provides funding through competitions for promising innovation projects. TSB’s priority areas touch the hospitality sector including: energy, built environment, advanced materials, resource efficiency, transport and food.

We were previous winners of a competitive project opportunity with the TSB to fund a project to investigate the lack of connection between design, construction and operation. The project investigated:

  • Actual energy building end use over 24 months.
  • Summer and winter monitoring of guest rooms and other areas for comfort. 
  • Heat mapping or thermographic inspection to verify building fabric performance.
  • Collected the responses of guests and teams via standard BUS.
  •  Reviewed completed buildings, design documentation with the design and construction teams. 

Already this project has provided us with valuable insights into how we manage our existing estate. http://www.innovateuk.org

Trillion Tonne Communiqué

This campaign was developed by Climate Communiqué and is a global call from business for a policy response to the explicit scientific warnings of the risks posed by the continuing rise in atmospheric greenhouse gases. Specifically, if atmospheric emissions exceed more than a trillion tonnes of carbon from CO2 then the global average temperature increase is likely to exceed 2°c.  Whitbread is a signatory to the communiqué.

UK Green Building Council (UKGBC)

Whitbread hold Gold Leaf membership of the UKGBC. Membership is only available to select organisations that demonstrate their commitment to the UKGBC and are regarded by industry and government as playing a leading role in campaigning for a sustainable built environment.  We are working with UKGBC helping build a consensus on the definition for Zero Carbon for ‘non domestic’ buildings by 2019. We invite Government to work with the hospitality sector to create a ‘roadmap’ to Zero Carbon 2019 and beyond, setting out the broad parameters of the Zero Carbon standard for ‘non residential’ buildings that will focus efforts and enable the hospitality sector to innovate.  

University of Cambridge Institute for Sustainable Leadership (CISL)

): CISL brings business, government and academia together. Whitbread are represented in the leadership network of over 5,000 alumni from leading global organisations. http://www.cisl.cam.ac.uk/

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Utilitywise Plc

Costa has been working with Utilitywise over the past three years to develop a cost effective sub meter system to allow us to monitor our equipments energy usage in store. There Utility Insight platform allows us to interpret energy data and identify where further savings can be made.

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Veolia Environmental Services

On many of our sites the choice of our waste management contractor is the responsibility of the local authority or the landlord that owns the shopping centre. The waste from the sites where we can control the choice of contractor is collected by our partner Veolia Environmental Services. ade. �� .i`��Pň.uk/">http://www.cisl.cam.ac.uk/


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Waterscan are the UK's leading water management specialists and are widely recognised for their success in delivering cost and consumption reduction in the most challenging environments. They help us identify inefficient uses of water and detect leaks more quickly as well as reporting, monitoring and implementing the greywater recycling systems in our Premier Inn hotels. All of this aids our continuous efforts to save water and reduce our impact on the environment.


Winterhalter Eco Dishwashers are standard within our new build Costa stores.  They only use a small amount of fresh water per wash cycle and wash water is continually recycled, keeping water consumption to a minimum. We estimate this saves around 1,500 litres of water per store a year.


World Travel & Tourism Council Hotel Carbon Measurement Initiative (HCMI)

Working with the World Travel & Tourism Council and the International Tourism Partnership, Whitbread and 22 global leading hotel companies developed a common methodology for measuring and communicating CO₂ emissions. The aim of HCMI 1.1, which launched in June 2013, is to develop a common language so that customers, clients, business partners and suppliers can easily see how we are our reducing our carbon footprint.


The Waste and Resources Action Programme (WRAP) was set up in 2000 to help recycling take off in the UK and to create a market for recycled materials. Whitbread supports WRAP’s current focus in promoting the concept of the ‘Circular Economy’ in valuing products differently and creating a more robust economy in the process. We agree with the view that by assessing how we design, make, sell, re-use and recycle products we can determine how to get the maximum value from them - both in use and at the end of their life. WRAP's vision for the UK circular economy to 2020 is that adoption will offer considerable economic benefits. Defra calculates that UK businesses could benefit by up to £23 billion per year through low cost or no cost improvements in the efficient use of resources.