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Whitbread's Sustainability Report 2016/17


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Introduction from Whitbread's CEO, Alison Brittain

Whitbread’s Corporate Responsibility programme, Good Together, is at the heart of our business philosophy and part of the way we operate.  We aim to be a ‘force for good’ and in the past few years we’ve made significant progress towards becoming a more sustainable business, and have already met a number of our 2017 targets.  Of course, we recognise we still have a long way to go, which is why we’ve set ourselves stretching new 2020 goals to increase focus and drive further momentum. 

I’m delighted to report that in the past year 2015/16, we’ve achieved positive results across all three pillars of our Good Together programme – Teams and Communities, Customer Wellbeing and Energy and Environment.

We continue to make a difference to those people working in our business and living in the communities where we operate. Within our Teams and Communities pillar our WISE programme (Whitbread Investing in Skills and Employment) goes from strength to strength as we create opportunities for people to get into work, learn new skills and develop their careers. Through WISE we are targeting 5,000 apprenticeships, 7,500 work experience placements and 6,500 adult work placements by 2020.

We are immensely proud of the work that our teams do to support charitable and local causes.  In 2015/16 they’ve raised £4 million towards our chosen charities of Great Ormond Street Hospital and the Costa Foundation.  Additionally, they undertake hours of volunteering work each month and raise much-needed funds for local charities, which Whitbread is delighted to support through our ‘raise and match’ funding programme.

Within our Customer Wellbeing pillar we have made significant steps in the past year towards building a responsible supply chain with rigorous policies in place to ensure our customers can have the utmost confidence in the integrity of our products.  As the UK's largest hospitality company we see first hand that people's eating and drinking habits are changing. In April we set 'added sugar' reduction targets for 2020 within Costa and continue to work on our menus to look at ways we can improve the nutritional value of our food and drink to provide customers with a greater choice of healthier options.

As we open hundreds of new coffee shops, restaurants and hotels our challenge is to ensure we manage our Energy and Environmental impact by reducing carbon emissions,  being as energy efficient as possible, minimising water consumption and diverting waste from landfill.   We’re doing this by investing in new technologies and ways of working to test and demonstrate higher sustainability standards.  We have set stretching targets to reduce carbon by 15%, water consumption by 20% and increase direct operations recycling rate to 80%.

2015/16 has been a good year for Good Together and our ambitious new 2020 targets will ensure we remain focused and committed to delivering even better results in the years ahead.  I’d like to thank our teams for their valuable contribution which is making a real difference for our people, our communities, our customers and the environment.


Alison Brittain

Chief Executive