Whitbread is the UK’s largest operator of hotels, restaurants and coffee shops, with some of the UK’s most successful hospitality brands. Our brand strength and sharp focus on markets where there is great opportunity for structural growth provide sustainable development potential for our business.
HOW OUR BUSINESS OPERATES
Our business operates in two divisions:
Premier Inn & Restaurants
Premier Inn is the UK’s leading hotel business, with over 760 hotels and more than 68,000 rooms across the UK. Our unique joint site model means that more than half of our hotels are located alongside our own restaurant brands.
We also have hotels in the Middle East, and Germany, with more hotels in the pipeline.
Costa is the UK’s favourite coffee shop, with over 2,200 coffee shops in the UK, over 1,300 stores in 29 international markets and over 6,800 Costa Express self-serve units.
We have a multichannel strategy, with equity stores, franchise stores and stores operated by joint ventures, as well as a wholesale operation.
HOW WE CREATE VALUE
We create value for all our stakeholders through our Customer Heartbeat model. The model’s foundation is the Customer Heartbeat schematic — Winning Teams, Customer Heartbeat, Profitable Growth, Force for Good and Everyday Efficiency.
AT A GLANCE
Code Of Conduct
Foreword from Alison Brittain
Our reputation is fundamental to our long term success. It gives our customers, our people, our partners and suppliers, our investors, and the communities that we serve, the trust to do business with us. Trust is hard to win, but easy to lose.
Our Code of Conduct gives us a clear framework to help us make the right decisions. It spells out the standards we set for ourselves and explains how we can achieve them.
Whitbread is one of the UK’s oldest and most successful businesses, with a reputation for being a great place to work and a force for good in the communities where we operate. Everyone that works here has a part to play in upholding and protecting this reputation.